Certification & Quality Control
Starlink Logistics supports clients that require structured documentation, credentialed field teams, and quality-controlled service workflows.
- Technician credential tracking
- Equipment certification records
- Installation documentation
- Site-readiness verification
- Quality-control checklists
- Safety documentation
- Chain-of-custody reporting
- Photo documentation packages
- Repair and replacement logs
Everything a technician needs to know about installing and servicing a KVH customer's Starlink system!
Everything a technician needs to know about installing and servicing a KVH customer's Starlink system!
Everything a technician needs to know about installing and servicing a KVH customer's Starlink system!
About this course
These training materials will introduce you to the Starlink system. It covers the following topics:
- System overview
- Activation
- Installation
- Configurations
- Troubleshooting
- Q&A
The 25-question exam assesses your understanding of the Starlink system. A score of 80 or better is required to pass and earn a KVH technician certification.
Aviation Troubleshooting
Everything a technician needs to know about installing and servicing a KVH customer's Starlink system!
Everything a technician needs to know about installing and servicing a KVH customer's Starlink system!
For assistance with troubleshooting connectivity or service issues on a Starlink aviation antenna, please always submit a support ticket from your account. Make sure to include the details of the problems you’re experiencing along with the date, time, duration of the issue, and a specific list of affected devices and applications that are not working. Please note, in order to troubleshoot the issue, the aircraft must be on the ground and the Starlink terminal must be powered on. For this reason, we may reach out to schedule a time that works best for you, so please be sure to monitor ticket responses.
How do I find my order number?
Everything a technician needs to know about installing and servicing a KVH customer's Starlink system!
How do I find my order number?
Our team of experts is available 24/7 to ensure that our customers have access to the support they need.
To locate your order number, please follow steps below:
Starlink App:
- Login to the Starlink App
- Select the "Hamburger" icon in the top left corner
- Select the "Orders" page
- Click the order you're looking for to see the details for the order
- The order number is shown at the top of the screen
Note, pre-order will not be listed under "Your Orders". If you are not able to locate your order under "Your Orders" its likely a pre-order reservation that you can find under Billing tab in your Account.
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